Effective: October 9, 2026
This policy covers two things that are easy to confuse. For the account of the landlord or property manager who signs up, we decide why and how the data is used — we are the controller. For everything they then put into HostHub about their guests, tenants and staff, they decide and we only act on their instructions — they are the controller and we are their processor.
If you are a guest or tenant and want to know what a particular host holds about you, ask that host. We will help them answer, but the data is theirs to explain.
As controller, for your account:
As processor, on your instructions, HostHub stores whatever you enter about:
We do not sell personal data or use guest, tenant or account content to target ads or train AI models. Optional ad conversion measurement is described below.
To answer a support request or look into a problem, authorised HostHub support staff may open your account in a read-only view. They cannot change anything in it, each such access is recorded on our side, and it is used for nothing else.
If you ask for a demo on hosthub.me, we keep your name, email, phone, city and type of rental business to contact you about HostHub, and build you a demo account filled with invented data. We email you the link to it, and once more a day later to offer to keep it as your own account. The demo is deleted 14 days after it was made; if you keep it, its invented data is erased first and the account becomes an ordinary one.
If you arrive through a paid Facebook or Instagram ad, signup may offer a separate checkbox. It is unchecked by default. Only if you choose it and verify your email address, HostHub may send Meta one CompleteRegistration event with the event time and random event id, a SHA-256 hash of your email address, your browser's user-agent and the email verification page URL. Meta processes that information under its own terms to help measure the ad. Declining does not affect your account or trial. We do not send your password, IP address, property records or guest data for this purpose, and this server-side event does not set advertising cookies.
If a Google ad link includes a click ID, we may keep it in your browser session to carry it to signup. A separate Google measurement checkbox is unchecked by default. Only if you select it do we store the click ID with your account. After you verify your email, we may send Google the click ID, verification time, a random event ID and a consent signal to measure the signup. We do not send Google your email, name, IP address, password, property or guest data for this purpose, and we do not set an advertising cookie. Declining does not affect your account or trial. We remove stored click IDs after accepted upload or before the 90-day click window ends. Google processes a sent event under its own terms; this choice does not permit ad personalization.
We use these providers to run HostHub. Each is bound by a contract limiting them to processing on our instructions. Items marked optional only apply if you turn that feature on.
We will tell you before adding a new provider that processes personal data. We may also disclose data if the law compels us, and will tell you unless we are forbidden from doing so.
Our database and file storage run in North America, and some providers above operate globally. Where personal data leaves its home region, transfers rely on the mechanisms that region recognises — for the EEA and UK, the Standard Contractual Clauses.
Account data is kept while your account is open. When you delete a record in HostHub it goes to the recycle bin and can be restored; deleting it there removes it.
When you ask to close your account it is locked at once and permanently deleted 7 days later, so export your data first: a locked account cannot be signed into. After deletion nothing remains except backups that expire on their own cycle and records we must keep for tax or legal reasons.
No system is perfectly secure. If a breach affects your data we will tell you without undue delay and, where required, within 72 hours of becoming aware.
Depending on where you live, you may ask us to give you a copy of your data, correct it, delete it, restrict or object to its use, or send it to another provider. You may also withdraw consent where we relied on it, and complain to your data protection authority.
Most of this you can do yourself in the app. For anything else, email platinumtravelca@gmail.com. We answer within 30 days and do not charge for it.
HostHub is a business tool and is not directed at children. We do not knowingly collect data from anyone under 16 as an account holder.
If we change this policy materially we will tell you by email or in the app before it takes effect. The date at the top always reflects the current version.
PLATINUM TRAVEL INC., 2980 Number 3 Rd, Richmond, BC V6X 2B3. Privacy enquiries: platinumtravelca@gmail.com.
The English text is the governing version; translations are provided for convenience.
PLATINUM TRAVEL INC. · 2980 Number 3 Rd, Richmond, BC V6X 2B3 · platinumtravelca@gmail.com