Effective: October 9, 2026
These terms are an agreement between PLATINUM TRAVEL INC. ("we", "us"), the operator of HostHub, and the person or company that creates an account ("you", "the Customer"). By creating an account or using the service you accept them.
"The service" means the HostHub software available at https://hosthub.me, including its web application, APIs and mobile app.
HostHub is property management software for short-term and long-term rentals. It stores your properties, bookings, guests, tasks, documents and messages, synchronises calendars with channels you connect, and provides reporting, contracts and pricing tools.
We may add, change or remove features. If a change removes a feature you rely on, we will give reasonable notice by email or in the app.
Everything you put into HostHub stays yours. We do not sell it, and we do not use it to train AI models.
Much of it is personal data about your guests, tenants and staff. For that data you are the controller and we are your processor: we act on your instructions. The Data Processing Addendum sets out those terms and forms part of this agreement.
You confirm you have the right to put that data into HostHub and to have us process it, including any consent or notice your local law requires.
We access your data only to run and support the service — for example to investigate a fault you report — and never to browse it.
We may suspend an account that is causing harm to the service or to others, and will tell you why.
Paid plans are billed through Stripe according to the prices, billing model and cycle shown at checkout or agreed with you in writing. Recurring subscriptions renew automatically until cancelled. Prices are exclusive of taxes unless stated.
New self-service accounts receive a 14-day free trial starting when the account is created, unless a different trial period is expressly offered. No payment card is required to register. Registering for a trial does not by itself create a paid subscription.
If you do not choose a paid subscription, your account moves to the free plan when the trial ends. The free plan retains core features for up to three active listings and restricts paid modules. Additional listings are frozen and closed to new bookings on connected channels; their data is retained. If you choose a paid subscription during the trial, billing starts under the terms shown at checkout unless you cancel before it starts.
You may cancel at any time. Cancellation takes effect at the end of the period you have already paid for, and we do not refund part-periods except where the law requires it.
If a payment fails we will retry it and email you. After the payment grace period, your account moves to the free plan described above. You keep access to your data and can still export it.
We may change prices with at least 30 days' notice, effective from your next renewal.
HostHub connects to services you choose, such as Hostex, Airbnb, Stripe and your own email provider. We are not affiliated with them, we do not control them, and this agreement does not cover them — your use of each is governed by its own terms.
When one of them changes, breaks or blocks us, features that depend on it may stop working. We will fix what we can, and we are not liable for their acts or outages.
Credentials you store for those services — API keys, secret keys — are stored so HostHub can act on your behalf. You may remove them at any time.
We aim to keep the service available and to keep backups, but we do not offer a guaranteed uptime level under these terms. Planned maintenance will be announced where practical.
Support is by email to platinumtravelca@gmail.com. We answer as promptly as we reasonably can.
We own the software, its design and its brand. You get a non-exclusive, non-transferable right to use it while your account is in good standing. You may not copy, decompile or create derivative works from it, except where the law says you may.
If you send us feedback or suggestions, we may use them without obligation to you.
The service is provided "as is". To the extent the law allows, we disclaim all implied warranties, including merchantability, fitness for a particular purpose and non-infringement. We do not warrant that the service will be uninterrupted or error-free, or that any AI-generated suggestion — a price, a message, a parsed note — is correct. You remain responsible for reviewing them before you act.
Nothing here excludes liability that cannot lawfully be excluded, including for fraud, or for death or personal injury caused by negligence. Consumers may have rights that these terms cannot remove.
To the extent the law allows, neither party is liable for indirect or consequential loss, lost profits, lost bookings or lost revenue.
Our total liability arising out of this agreement in any 12-month period is limited to the fees you paid us in the 12 months before the claim arose.
You will defend and indemnify us against third-party claims arising from your use of the service in breach of these terms, or from data you put into it that you had no right to.
You may close your account at any time from Settings. We may terminate for material breach that you do not fix within 30 days of notice, or immediately if required by law.
Closing your account locks it straight away — neither you nor any staff logins under it can sign in — and schedules permanent deletion 7 days later. During those 7 days you can reverse it using the cancellation link we email you at the time; that link is the only way back, precisely because the account is locked.
Export your data before you close the account: the export tools are in Settings, and once the account is locked you can no longer reach them.
Closing the account cancels your subscription immediately. We do not refund the remainder of a period you have already paid for, except where the law requires it.
After the 7 days we permanently delete your account: every record and every file you uploaded, including the files themselves in our storage. This cannot be undone, and we will not be able to restore anything — subject only to backups that expire on their own cycle and to records we must keep by law. We email you when it is done.
We may update these terms. For material changes we will give at least 30 days' notice by email or in the app. If you keep using the service after they take effect, you accept them; if you do not, you may cancel.
This agreement is governed by the laws of British Columbia, Canada, and disputes will be heard by the courts of British Columbia, Canada, without regard to conflict-of-laws rules. Where mandatory local consumer law gives you a different forum, that law prevails.
PLATINUM TRAVEL INC., 2980 Number 3 Rd, Richmond, BC V6X 2B3. Email platinumtravelca@gmail.com.
The English text is the governing version; translations are provided for convenience.
PLATINUM TRAVEL INC. · 2980 Number 3 Rd, Richmond, BC V6X 2B3 · platinumtravelca@gmail.com